Frequently Asked Questions
This page is a collection
of frequently asked questions and the answers to them. If after reading this
page you still require help please create a support ticket.
Overview
| What is Putfile? |
| Putfile is a FREE media hosting service. Simply register for free, login,
and begin uploading your files. |
| Is Putfile free? How can I support this great site? |
Yes Putfile is free. Please help spread the word about our free hosting
service.
|
Uploading Files
| What file types and sizes may I upload? |
| |
Media Type |
Accepted Extensions |
Max Size Per File |
Number of Uploads |
| |
Images |
.jpg, .jpeg .gif, .png |
5MB |
Unlimited |
| |
Video |
.wmv .avi .mpg .mpeg .mov .asf .asx .mp4 .3g2 |
200MB |
Unlimited |
| |
Audio |
.mp3 .mid .wav .midi |
200MB |
Unlimited |
| |
Flash |
.swf |
200MB |
Unlimited |
|
| Are there any restrictions on the content that I may upload? |
- No nudity or adult content of any sort
- No pornography
- No hentai (animated/cartoon pornography)
- No illegal content
- No death or gruesome content
- Nothing you wouldn't want your mother seeing!
|
| How long will my files stay online for? |
As long as your media or account actions do not violate the TOS your
media will stay online forever.
|
Sharing / Embedding Pictures, Video, and Audio onto Other Sites
| Can I embed/place audio onto other websites / Can I use audio
hosted on putfile in a player on another site? |
No.
|
| Can I embed/place video onto other websites / Can I use video
hosted on putfile in a player on another site? |
Yes, it takes a few minutes for your video to be converted and made
embeddable. Once it is avaialable to embed you will see the "embed
this video" link above the video player.
|
| Can I embed/place pictures onto other sites, forums, blogs, eBay,
etc? |
You can use the clickable thumbnail codes (small preview image linking
to the large rpicture page) provided on your organize
pictures page.
|
Searching, Browsing, Categorizing, and Thumbnailing Media
| Where can I find my file once it has been uploaded? |
All media will show on your homepage (unless you set it to private).
Your homepage is http://www.putfile.com/username e.g. if your username
is "becky5" your homepage is available at http://www.putfile.com/becky5.
|
| How do I add my video to a certain category? |
When uploading your video you can choose a category for it. WMV and
MPG videos that we are able to thumbnail will show in the category pages
within a couple of days (after the content has been moderated).
|
| Why doesn't my video have a thumbnail preview? |
We only provide thumbnails for WMV and MPG files, of which we are able
to create thumbnails for 95% of them. Your thumbnail will usually show
within a couple of days (after the content has been moderated).
|
| Why isn't my media shown in the browse category pages? |
Media is moderated and thumbnailed before being added to the browse
sections. If we are unable to create a thumbnail for your video then
it will not be added to the browse pages.
|
| Can I upload my own thumbnail preview for my video or audio? |
No.
|
Upload Errors
| "Warning: md5_file(): Unable to open file in ..." |
Your file is too large, compress your image or video and then try again.
|
| "Page Can Not Be Displayed" |
Your file is too large, compress your image or video and then
try again. Or you may need to complete the step below for "Page Does
Not Exist". |
| "Page Does Not Exist" |
This is usually caused by a firewall or antivirus software.
First try rebooting your computer and internet modem, if you still have
troubles then try turning off any firewall or antivirus software. If the
firewall or antivirus software was the issue consult the manual or product
manufacturers support desk as to how to add *.putfile.com (all putfile
subdomains) to your allow list. |
Viewing Errors
| The video does not play, or audio plays with no video. |
- Make sure that you have the latest Windows
Media player and the latest Quicktime
player installed.
- Make sure that you give the video enough time to load, it may take
a few minutes.
- If the video still does not play, the video may be encoded with DIVX
or another custom codec.
- Mac users must use the latest OSX, Internet Explorer, and install
all the latest players. Even then some of the Windows media may not
work on your Mac.
|
| The Flash animation does not play. |
- Make sure that you have the latest Flash
player installed.
- Make sure that you give the media enough time to load, it may take
a few minutes.
|
My Account
| How do I change my Putfile account password? |
You can change your password on our password change page,
click here. |
Other
| How can I help Putfile? |
There are lots of things that you can do to help:
- Place a link to Putfile on your website, profile, or forum signature.
- Tell your friends about Putfile, and the Putfile Top
50.
|
| How can I report a violation of the TOS? |
Please login, visit the media, and then click the REPORT MEDIA
link located beneath the media. |
| How can I remove one of my files? |
VIDEOS/AUDIO/FLASH: You can only remove media that you originally uploaded,
if you uploaded a file after someone else had uploaded that same file
then you are not considered the owner and can not remove the media.
When you are logged in the administrative options box will show beneath
the media on the media viewing page, to see an example of this box click
here.
PICTURES: You can delete pictures and albums on the organize
pictures page.
|
| A piece of media hosted on your site violates my legal rights.
|
Our DMCA policy complies
with local law and lists our fax number for legal notifications.
|
| |