Putfile

Frequently Asked Questions

This page is a collection of frequently asked questions and the answers to them. If after reading this page you still require help please create a support ticket.

Overview

What is Putfile?
Putfile is a FREE media hosting service. Simply register for free, login, and begin uploading your files.
Is Putfile free? How can I support this great site?

Yes Putfile is free. Please help spread the word about our free hosting service.

Uploading Files

What file types and sizes may I upload?
  Media Type Accepted Extensions Max Size Per File Number of Uploads
  Images .jpg, .jpeg .gif, .png 5MB Unlimited
  Video .wmv .avi .mpg .mpeg .mov .asf .asx .mp4 .3g2 200MB Unlimited
  Audio .mp3 .mid .wav .midi 200MB Unlimited
  Flash .swf 200MB Unlimited
Are there any restrictions on the content that I may upload?
  • No nudity or adult content of any sort
  • No pornography
  • No hentai (animated/cartoon pornography)
  • No illegal content
  • No death or gruesome content
  • Nothing you wouldn't want your mother seeing!
How long will my files stay online for?

As long as your media or account actions do not violate the TOS your media will stay online forever.

Sharing / Embedding Pictures, Video, and Audio onto Other Sites

Can I embed/place audio onto other websites / Can I use audio hosted on putfile in a player on another site?

No.

Can I embed/place video onto other websites / Can I use video hosted on putfile in a player on another site?

Yes, it takes a few minutes for your video to be converted and made embeddable. Once it is avaialable to embed you will see the "embed this video" link above the video player.

Can I embed/place pictures onto other sites, forums, blogs, eBay, etc?

You can use the clickable thumbnail codes (small preview image linking to the large rpicture page) provided on your organize pictures page.

Searching, Browsing, Categorizing, and Thumbnailing Media

Where can I find my file once it has been uploaded?

All media will show on your homepage (unless you set it to private). Your homepage is http://www.putfile.com/username e.g. if your username is "becky5" your homepage is available at http://www.putfile.com/becky5.

How do I add my video to a certain category?

When uploading your video you can choose a category for it. WMV and MPG videos that we are able to thumbnail will show in the category pages within a couple of days (after the content has been moderated).

Why doesn't my video have a thumbnail preview?

We only provide thumbnails for WMV and MPG files, of which we are able to create thumbnails for 95% of them. Your thumbnail will usually show within a couple of days (after the content has been moderated).

Why isn't my media shown in the browse category pages?

Media is moderated and thumbnailed before being added to the browse sections. If we are unable to create a thumbnail for your video then it will not be added to the browse pages.

Can I upload my own thumbnail preview for my video or audio?

No.

Upload Errors

"Warning: md5_file(): Unable to open file in ..."
    Your file is too large, compress your image or video and then try again.
"Page Can Not Be Displayed"
Your file is too large, compress your image or video and then try again. Or you may need to complete the step below for "Page Does Not Exist".
"Page Does Not Exist"
This is usually caused by a firewall or antivirus software. First try rebooting your computer and internet modem, if you still have troubles then try turning off any firewall or antivirus software. If the firewall or antivirus software was the issue consult the manual or product manufacturers support desk as to how to add *.putfile.com (all putfile subdomains) to your allow list.

Viewing Errors

The video does not play, or audio plays with no video.
  • Make sure that you have the latest Windows Media player and the latest Quicktime player installed.
  • Make sure that you give the video enough time to load, it may take a few minutes.
  • If the video still does not play, the video may be encoded with DIVX or another custom codec.
  • Mac users must use the latest OSX, Internet Explorer, and install all the latest players. Even then some of the Windows media may not work on your Mac.
The Flash animation does not play.
  • Make sure that you have the latest Flash player installed.
  • Make sure that you give the media enough time to load, it may take a few minutes.

My Account

How do I change my Putfile account password?
You can change your password on our password change page, click here.

Other

How can I help Putfile?
    There are lots of things that you can do to help:
  • Place a link to Putfile on your website, profile, or forum signature.
  • Tell your friends about Putfile, and the Putfile Top 50.
How can I report a violation of the TOS?
Please login, visit the media, and then click the REPORT MEDIA link located beneath the media.
How can I remove one of my files?

VIDEOS/AUDIO/FLASH: You can only remove media that you originally uploaded, if you uploaded a file after someone else had uploaded that same file then you are not considered the owner and can not remove the media. When you are logged in the administrative options box will show beneath the media on the media viewing page, to see an example of this box click here.

PICTURES: You can delete pictures and albums on the organize pictures page.

A piece of media hosted on your site violates my legal rights.

Our DMCA policy complies with local law and lists our fax number for legal notifications.